Human vs AI↗
When do bank customers want an agent instead of a bot?
40 customers walk six support scenarios. Every moment they ask for a human, flagged and timestamped.
Banking · AI support
Ship AI users actually trust.
Run observed, simulated product experiences with the exact people your AI is for. Custom recruiting from a population of 90m+, BYO participants, and custom data sets that show what people will actually do.
Recruit
Custom recruiting from a population of 90m+ people, or bring your own exact audience.
Capture
Observe users in simulated product experiences with your bot, agent, or copilot.
Synthesise
Deep research, custom data sets, and the exact moments that predict real behaviour.
Chatbot & agent testingHuman vs AI handoffAI onboarding flowsPrompt & response qualityAI disclosure & trustCopilot usability
How it works
Tour the platform →Ask. Watch. Ship.
01Step
Recruit
Custom recruiting from 90m+ people, or bring your own list. We find the exact audience for your AI.
02Step
Show
Chatbots, agents, copilots, onboarding flows. Robin records voice, screen, and thought.
03Step
Cluster
Trust breaks, confusion moments, and handoff triggers - surfaced automatically.
04Step
Share
One clean report per study. Where users trusted the AI, and where they wanted a human.
In the wild
“We shipped an HR chatbot thinking it would land. Robin showed us fourteen employees quietly asking for a human - we redesigned the handoff before launch.”
Ines Marchetti
VP Product · Enterprise SaaS
90m+
reachable population
Custom
recruiting or BYO
Sample AI studiesWhat AI teams
Browse all methods →What AI teams
ask Robin.
HR chatbot↗
What will employees actually ask an HR bot?
60 employees rank 30 real HR questions by comfort. See what your bot should - and shouldn't - answer.
Enterprise · people ops
Copilot usability↗
Can users get value from the copilot in five minutes?
12 first-time users try three tasks. Every dead-end and 'I'd just Google this' captured.
SaaS · AI product
AI disclosure↗
Do users trust AI-generated recommendations?
Three disclosure patterns, 180 participants. See which builds confidence and which kills it.
Fintech · trust & safety
AI onboarding↗
Where does the AI onboarding lose people?
20 new signups meet the assistant for the first time. Every hesitation clipped and clustered.
0→1 · AI onboarding
Response quality↗
Does the AI answer sound like us?
Users compare generated answers against human-written ones. Tone, accuracy, and plausibility scored.
AI teams · brand
Concept validation↗
Would enterprise buyers actually deploy this agent?
A working demo and three deployment models, 90 IT decision-makers.
Enterprise · AI GTM
Message test↗
Which AI value prop earns a demo?
Four positioning statements, 200 target buyers. Side by side.
B2B AI · growth
Guardrails↗
What does the bot say that users find creepy?
50 users stress-test edge prompts. Every unsettling response clipped for review.
AI safety · product
The bigger ideaEvery AI decision,
Every AI decision,
backed by real users.
More than traditional research. Robin combines observed sessions, simulated product experiences, deep research, and custom data sets so you ship AI that matches what people actually do.
Request accessJoin the
Join the
early flock.
Forty AI product teams a month. Starter panel on us.